Services - Client Partnerships

Fostering confidence

OSG has earned the trust and loyalty of its clients by honoring our commitments and delivering as promised. We are a Service company, not a Sales organization, so those commitments and promises, quite simply, match our clients’ goals and requirements. Clients sense the priority of their needs in our Partnerships. We are often trusted by the client to scope the extent of our participation in their project. They know that our superior understanding of their infrastructure, personnel, timelines, and business strategy will produce a project plan that best utilizes their team and allows the most value add by OSG - without extending our engagement to the point of diminishing returns. OSG Client Partnerships provide value beyond the functionality of our developed solutions in these areas:

Transitioning

Technology migrations, infrastructure re-engineering, and new software applications supporting new business strategies can be as daunting to the IT staff as they are to the end-users. OSG minimizes the staff’s trepidation through communication – we can explain why the projects are necessary, and how the chosen practices and methodologies will expedite the process and minimize risks. We can relate Case Studies of similar projects to predict potential trouble spots and prepare for stress periods. Finally, we can detail the real benefits - to the company, to end users, and the benefits to the IT team of supporting newer technology.

Implementation

With the experience of dozens of Enterprise Architecture implementations, the OSG team will do the heavy lifting for the project – it’s not that heavy to us. With an understanding of the client team’s capabilities, OSG analysts will formulate a project plan that maximizes their contribution without getting them in over their heads. Their positive contributions will foster buy-in for the project, raise morale, and lead to long-term job satisfaction.

Mentoring

Most importantly, the OSG team will transfer knowledge to the client team. OSG does not limit mentoring to training classes. We only hire consultants with a positive attitude and impart to them the company philosophy of empowering our clients through mentoring. Expect your team to gain in knowledge and experience at each project phase, and that they will be prepared to manage, support, and maintain the implemented solutions.

Whether you require our assistance, or our assumption of your IT responsibilities, OSG consultants / engineers are experienced professionals and perform at the highest level. If you can succeed with less than the best, we’ll tell you so and refer you to other vendors.